Working remotely, how easy is it?
After ‘coronavirus’, the most commonly-used term of 2020 will probable be ‘working remotely’. From one day to the next, a huge number of people were asked by their governments to work from home. Fortunately, most people responded to that appeal. But how easy or difficult is it to help customers remotely? We posed this question to several of our consultants who are now working from home and helping customers all over the world.
Use the right online protocols
Jasper van Enk: “Up till now, we’ve had no problems holding online training courses, workshops and implementation days. The only challenge I’ve experienced so far is when customers have differences of opinion. These often lead to heated discussions that are difficult to control remotely. So remote sessions are often much more intensive because you need to work hard to effectively use the limited ‘sensors’ at your disposal.” Martijn Reinking adds: “Some customers choose not to switch on their cameras, so there’s no physical feedback such as facial expressions and body language. As a result, you have to ask people more often whether they understand what you said and whether they have any questions.”
“The absolute advantage is that, because we can’t chat with each other at the water cooler or the coffee machine, we need to make clearer and more explicit arrangements with each other. Good online protocols – asking questions with the chat function, getting people to speak one at a time, good moderation – allow you to work much more efficiently,” says Rob Heskes.
“The fact that I don’t have to spend time travelling to work and can switch more easily between customers has increased my productivity,” says Martijn. “I also notice that I’m much more flexible in the way I organize my day. Whereas you can often only visit 1 customer per day and so have to make a full day of it, now it’s much easier to schedule individual half-days or even hours with customers on the other side of the country and even the world.
A clear start and end point to your day
Asked whether BlueDolphin is a useful product for working remotely, Rob admits that “BlueDolphin was built to work together with others. One of BlueDolphin’s great advantages is that users can share views.” “But the BlueDolphin roadmap for 2020 includes a chat function, so you’ll soon be able to work remotely without Teams or Zoom,” adds Jasper.
Lastly, our remote consultants have some useful tips for optimizing working from home.
- Even though you don’t have to go anywhere, put on your normal work clothes every morning. That way, in your mind you can separate your working day from your personal life (Jasper).
- And – also in your mind – consciously go to work and leave your work to go home. Going to work means grabbing my coffee, opening my laptop and getting started. When I finish working, I often grab my bike and ride around for an hour. That way, I have a clear start and end point to my working day (Martijn).