In 2016, Servicepunt71 introduced BlueDolphin: the cooperative platform that made the IT environments of the four municipalities functional, financially and technically comprehensible. BlueDolphin’s insights are dynamic and accurate. The views created by users are interpreted and used throughout the entire organization. Working together in one system results in optimal communication between the four municipalities. Additionally, the communication between all the different target groups within Servicepunt71 has improved, partially thanks to the unlimited number of users that the BlueDolphin licensing model allows.
Architecture is now visible and tangible. Instead of talking in a vacuum, people now discuss topics based on a reliable source of information. One of the results is the decrease of the number of applications used. Also, the insight into the data streams and the way in which applications exchange data, ensures that significant possibilities for improvement are exposed. Furthermore the link with TOPdesk (service management tool) ensures close monitoring: users see whether new databases, servers or software packages were installed. Like this, users of BlueDolphin have greater control over what changes and what is installed, even when small changes in places where architecture is not actively involved are made. Improvement opportunities are now translated into a detailed description of the desired ‘Soll’ situation. As a result, the improvement of the way in which IT supports the operational management is carried out in a controlled environment.