“Our greatest challenge in setting up a new hospital? Probably the fact that everyone involved has to work at the same pace and constantly respond to rapid changes. BlueDolphin makes this possible thanks to its ability to collect knowledge and translate this into insightful overviews. These can subsequently be understood company-wide, rather than by a few IT architects only. In other words, BlueDolphin eases communication. For example, both the Board of Directors and medical specialists can now understand why certain choices are preferable to others. This is very important since we have to make a lot of decisions, the impact of which cannot always directly be estimated.
Slowly but surely, several of our departments (e.g. quality, finance) are becoming enthusiastic about BlueDolphin’s capabilities. Because the number of users in BlueDolphin is unlimited, there is no threshold for broad support. The facility department recently took the initiative to record its own processes in BlueDolphin. As a result, more and more colleagues are adding knowledge to BlueDolphin and working together in the area of business processes and IT; making the bigger picture all the more clear.
Everyone is now convinced that IT is becoming increasingly important. At the Princess Máxima Center, we truly put this into practice. There’s an excellent coordination between IT, processes, and the management of the new hospital. IT now has a proactive, rather than a reactive role.”