ValueBlue positioned in 2020 Gartner Peer Insights ‘Voice of the Customer’: Enterprise Architecture tools 

The Gartner Peer Insights Voice of the Customer is a platform for user reviews for a range of software tools and services – in our case, Enterprise Architecture tools –  we believe. Gartner subjects the reviews to a strict validation process to guarantee that every review is authentic. In 2020, as of 31 January, users rated ValueBlue for our product BlueDolphin with an Overall Rating of 4.6 out of 5, based on 22 reviews. We were already proud to be recognized in Gartner’s 2019 Magic Quadrant for Enterprise Architecture Tools, the well-known assessment in which ValueBlue’s BlueDolphin was evaluated by Gartner Experts, but we’re extra proud of the fact that customers have reviewed us with the rating of 4.6 out of 5 which according to us is an even better rating. After all, it’s for them that we make BlueDolphin in the first place!

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Read all about Gartners recognition of ValueBlue in its Gartner Peer Insights Voice of the Customer.

As a new, somewhat smaller player on the international market, BlueDolphin has fewer reviews than the traditional names in the EA sector. Nevertheless, an overall rating of 4.6 out of 5 with 22 reviews is is the second highest rating of the 14 vendors named in the report. The reviewers compliment our product on user-friendliness, configurability and modeling amongst others. These are the most important elements for us, given that BlueDolphin is a collaborative platform on which all facets of architecture are supported and the number of users is crucially important for the success of the platform.

95% of users would be willing to recommend BlueDolphin!

User-friendliness is one of the preconditions for gaining broad support for working with architecture in the organization is our opinion. Flexibility and configurability make the broad support of use cases possible, such as with Enterprise Architecture, Application Portfolio Management, Project Portfolio Management, Business Process Management, Data Management, Integration Architecture and Governance, Risk & Compliancy.

The rating we are most proud of, however, is that 95% of our customers would be willing to recommend ValueBlue’s BlueDolphin to other organizations. If we take the reviews given to us after 31 January into consideration this number even climbed to 98%! This is a huge compliment that we happily accept; after all, this is why we do it!

What do you think is the best thing about this product?

This was one of Gartner’s questions that the reviewers were asked to answer. We’d like to quote some of the answers:

  • “Its ease of use. It has a very low learning curve, even for people with no knowledge of ArchiMate.”
  • “BlueDolphin makes architecture accessible for non-architects, with smart functionalities such as questionnaires, colors on views and labels. BlueDolphin makes it easier than ever to share architectural insights.”
  • “Excellent consultancy and customer care of the highest quality. ValueBlue’s knowledge of its product is excellent and the continuous development of the product in dialogue with us as users shows a really high level of commitment.”

We are delighted that so many people appreciate our product and that our vision of working with architecture to innovate faster is recognized and valued by our customers.

Lastly, we would like to thank all the users who wrote a review at Gartner. Needless to say, this year we’ll continue to develop our product according to our vision and we hope that the number of satisfied users continues to grow so that we receive an ever better assessment and more reviews in 2021.

To see all the reviews, click here to display the 2020 Gartner Peer Insights ‘Voice of the Customer’: Enterprise Architecture Tools.

Gartner, Gartner Peer Insights ‘Voice of the Customer’: Enterprise Architecture Tools, 17 March 2020

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