How does architecture governance affect the performance of the IT organization?
The next question is of course how we can optimize the performance of the IT department so that it contributes as much as possible to reaching organizational goals. We at ValueBlue believe governance can play a huge role in this. We used the model below to test how governance, existing out of 4 elements, affects IT performance and thereby end user satisfaction, and how this in the end contributes to reaching organizational goals.
We measure IT performance based on the pillars integrations and collaboration, flexibility, risk management and delivering value. Integration and collaboration focusses on the collaboration within the IT organization as well as with the ‘business’, and having clear roles and responsibilities within the department. Flexibility focusses on the ability of IT to quickly adapt to changing circumstances. Risk management focusses on having risks mapped out and being able to act on preventing them from happening. Delivering value is focused on aligning IT goals with business goals and measuring how much IT contributes to these goals. Delivering value was given the lowest rating by nearly all respondents (average 5,4/10), especially monitoring the impact and results of IT initiatives got a very poor (4,7/10) score within their organizations.
What we found is that all four elements of the governance model have a significant impact on IT performance. IT performance also has a significant effect on reaching organizational goals. Indirectly IT governance is thus a great way of reaching organizational goals.
To summarize; to reach organizational goals, IT performance is a key performance indicator, while the elements of the IT governance model deliver a great contribution to the overall IT performance. The aspects that stood out as having the most significant impact on IT performance were:
- Having sufficient grip on the organizations IT-landscape
- Having a clear strategy and step by step plan for constantly optimizing the application landscape
- Having one central repository with all information about business, IT and data, in which people collaborate on improving the organization
- Having the right people and skills in house for managing governance is key to increasing innovation capacity and productivity.
- A positive company culture in which IT is valued as an innovative resource
Want to know exactly how we got to these results? Want to see all the questions we asked our respondents and want to read the extensive version of the benchmark research? Download the Enterprise Architecture Benchmark here: