Proactive Customer Success

At ValueBlue we are committed to your success. The BlueDolphin platform offers multiple solutions for organizations going through business transformation, which is why we have a range of Customer Success packages that ensure each and every one of our customers achieves their business goals with BlueDolphin.

Collaboration in digital transformation

Proactive guidance and consultation

Clarify your objectives, develop a long-term roadmap and execute your short-term action plan with our experts by your side

Intelligent use case integration and expansion

Thoughtful and strategic plans, frameworks & guidelines for successful use case and scope expansion

Market-leading digital transformation strategy

Maximize the value BlueDolphin delivers for your organization and realize cutting-edge transformation initiatives

Standard

The essential service and support you need to work effectively with BlueDolphin every day.

  • Excludes Implementation & Onboarding
  • Customer Success Calls
  • Collaborative Objective Setting, Roadmap Building and Action Planning Sessions
  • Proactive Best Practice & Template sharing
  • Agile Business Transformation Inspiration Sessions
  • New User Training Credits

Premium

Ensure you’re fully equipped to make the most of every opportunity to realize more business value from BlueDolphin.

  • Everything included in Standard
  • Includes Implementation & Onboarding
  • Features & Functionality Sessions
  • Solution Kick-start Sessions
  • Platform Adoption Assessment
  • Architecture Maturity Assessment
  • Architecture Expert Session
  • Standard data integration
  • ValueBlue Academy credits

Elite

For complex global implementations of BlueDolphin and its solutions across an Enterprise.

  • Everything included in Premium
  • Includes Implementation & Onboarding
  • BlueDolphin Adoption Expansion Support
  • Custom architecture analysis
  • Early-Bird Access to BlueDolphin Roadmap
  • Executive Briefings

The BlueDolphin Success Cycle

We’ll follow the BlueDolphin Success Cycle, which combines long-term strategy with short-term value, giving customers continuous enablement and support.

Long-term strategic value alignment

Short-term value delivery cycle

Determine the best approach for your organization

Read more about our Proactive Customer Success solutions

Take a look at the full brochure for more details about our success solutions and packages.

Let’s discuss your needs

We understand that there is a lot to consider. Let’s take a look at your organization’s goals, objectives and maturity together to help you determine which Customer Success package is right for your organization, and how we can best support your needs.