Gartner Peer Insights ‘Voice of the Customer’: Enterprise Architecture Tools

Once again, ValueBlue and our BlueDolphin software has been recognized in Gartner’s iconic Voice of the Customer Report for Enterprise Architecture Tools, based on real customer reviews from vendors within the EA Space.

With an extremely strong User Interest & Adoption score, we narrowly missed out on Gartner’s “Customers’ Choice” distinction by a mere 0.1 review points.

What is the Gartner Peer Insights ‘Voice of the Customer’ Report for Enterprise Architecture tools?

Gartner Peer Insights is a peer review and ratings platform for enterprise software decision makers. Based on customer reviews (that are strictly validated, moderated and always 100% authentic), Gartner publishes their Voice of the Customer report to help IT decision makers select the most appropriate Enterprise Architecture tooling.

“This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution.” (Gartner, 2021).

Along with the Gartner Magic Quadrant for Enterprise Architecture tools (yep, you can find us there too!), the Voice of the Customer Report is one of the most trusted publications for architects and digital leaders looking at potential Enterprise Architecture tools for their organizations.

Only vendors that have received 20+ eligible customer reviews during the submission period are considered, so you can be sure you’re reviewing the key players in the market.

How does Gartner put together the report?

Gartner categorizes eligible vendors into four quadrants based on User Interest and Adoption (X-axis) and Overall Rating (Y-axis). Vendors placed in the upper-right quadrant receive the Gartner Peer Insights Customers’ Choice distinction. They must meet a minimum Overall Rating score of 4.5/5.

From 12 to 73 reviews – here we grow!

Over the past year we’ve been busy working to expand the reach of our tool, BlueDolphin, across markets including North America, EMEA, and APAC. We are delighted to have brought a number of new customers on board from all over the world. As a result, the number of customer reviews submitted on Gartner Peer Insights has increased since the last report, moving us firmly into the top tier of User Interest and Adoption in the Voice of the Customer quadrant.

“We’re thrilled to see such an increase in the number of reviews from our customers on Gartner Peer Insights, and extremely proud that 93% of them are willing to recommend us — the third highest score in the quadrant. This is surely a testament to our commitment to ensuring our customers’ success with the platform whilst we continue to expand globally.”

Jelle Visser, Chief Commercial Officer, ValueBlue 

“A Great Tool For Keeping Architecture Simple But Complex Enough For Business Added Value!”

Industry Analyst, Healthcare, <5000 employees

93% of our customers are willing to recommend us

What’s even more pleasing for us is the fact that our exciting international growth has not resulted in difficulty maintaining our high levels of customer satisfaction, though. 93% of our customers are willing to recommend ValueBlue and our BlueDolphin software – the 3rd highest ‘willingness to recommend’ score on the quadrant for 2021. It’s also interesting to note that while vendor EAS has a willingness to recommend score of 100%, this is coming from a significantly smaller number of customer reviews (21).

An impressive overall rating

Unlike the the Voice of Customer quadrant’s X-axis, ‘User Interest and Adoption’, which takes into consideration three factors – number of reviews, user willingness to recommend, and market coverage across industry, company size and region – the quadrant’s Y-axis, ‘Overall Rating’, takes only one factor into account – the mean number of stars given by the customer reviews, using Gartner’s 1 – 5 star system.

Gartner uses a simple star system to calculate vendors’ Overall Ratings in the Voice of the Customer quadrant

 

This of course means that any deviations have a larger impact on a vendor’s overall score, and alas, a couple of (very positive!) reviews with a slightly lower star rating have resulted in us just missing the threshold to be named Customers’ Choice by a mere 0.1 points.

Gartner 3 star screenshot

Never fear, the team shook it off and we are still extremely pleased to have maintained such a strong Overall Rating while increasing the number of reviews by over 500% 😀

“BlueDolphin Brings Business And IT Closer Together, In A Way Everybody Can Understand”

Information Architect, Government, <5000 employees

“Best Tool For “Down To Earth” And “Hands-On” (Enterprise) Architecture. Easy to use tool, even for complex modeling in Archimate. Great possibilities for meta-model customization. Accessible helpdesk through in-tool chat functionality.”

Enterprise Architect, Construction, 30B + USD

“When You Need A Complete Architecture Modeling Tool BlueDolphin Is The One You Want”

Enterpise Architecture & Technology Innovation, Energy and Utilities, 50M – 250M USD

Our focus on Agile Business Transformation remains

This latest Voice of the Customer report from Gartner really confirms to us at ValueBlue that our focus is in the right place and that our strategic vision on Agile Business Transformation is key to the future of Enterprise Architecture and digital transformation.

In 2021 we continue to work with our new and existing customers to accelerate their digital innovation, and provide the insights they need to bring architecture, IT and the rest of the business together via BlueDolphin.

That’s enough on our take on Gartner’s 2021 Peer Insights ‘Voice of the Customer’ Report. Why not read it for yourself? We encourage every IT leader and Enterprise Architect to review the report when selecting an Enterprise Architecture tool — so access your complimentary copy courtesy of ValueBlue now, and take a look at what your peers are saying about the best EA platforms available.

Source: Gartner, Gartner Peer Insights ‘Voice of the Customer’: Enterprise Architecture Tools, Peer Contributors, 29th of April 2021.

The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.