Customer Success Management

By using BlueDolphin, you aim on realizing practical value for your organization. To achieve this, you need more than just a good platform for architecture: the governance and the working methods associated with the platform are crucially important too. BlueDolphin Customer Success Management (CSM) – the result of our experience with more than one hundred organizations – helps you with this. It focuses on raising governance processes to the next level and it helps you implement our various use cases optimally.

Annual cycle

We assess the maturity level of your architecture function (ACMA). Afterwards, we define goals and set up a roadmap to implement use cases.

Dedicated Customer Success Manager

One dedicated consultant is available for remote support and will be periodically onsite to guide the implementation.

Implementation governance

To realize practical value, your dedicated consultant will continuously evaluate the usage and quality assurance of the implementation.


In the brochure, you can read more about how CSM works and what we aim to deliver.


Want to know more? Contact us to learn more about CSM.