BlueDolphin

Business processes rely heavily on IT. You’d think there are measures in place to coordinate these processes, but actually the opposite is true: in practice, many processes are not optimally supported by IT and there’s little collaboration. According to research firm Gartner, eighty percent of malfunctions in applications are the result of errors caused by change. Changes to IT cause misunderstanding in the workplace. If one work process changes, it has a knock-on effect on IT and your applications. Processes, applications, data and infrastructure are inextricably linked. Moreover, a lack of coherence causes a proliferation of data and applications.

Thanks to BlueDolphin, thousands of employees within organizations such as the Municipality of Amsterdam, Unit4, and Heijmans have been able to bridge the gap between business and IT. Users are able to gain insight into their organization’s business and IT components and how these are related to each other. BlueDolphin describes, visualizes and improves processes. The application environment is consistently mapped, allowing users to determine the impact of changes. Applications are connected to people and processes. In fact, enthusiasm among our customers grows the more the collaborative use of BlueDolphin within their organizations increases, something we’re particularly proud of. The annual BlueDolphin User Day and reference stories provide a good insight into our customers’ enthusiasm.